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1. Introduction

AI Netherlands attaches great importance to the protection of your personal data.
On this page, we inform you transparently about how we collect, use and protect your data when you visit our website or use our services.

This Privacy Policy applies to all processing of personal data via the website https://ai-netherlands.nland the associated subdomains, including multilingual versions.

AI Netherlands complies with the requirements of the General Data Protection Regulation (GDPR), the E-Privacy Directive and other relevant regulations.

By visiting our website or using our services, you agree to this privacy policy.

2. Contact details

Data Controller:
AI Australia
Chamber of Commerce: 96434392
S.L. Louwesstraat 96
7545EX Enschede
Netherlands

Contact:
Email: hello@ai-netherlands.nl
Chamber of Commerce number: 96434392

3. What personal data do we process?

We may process the following personal data:

  • First and last name

  • Company

  • Address

  • Telephone number

  • Email address

  • IP address

  • Location data

  • Browser information and device information

  • Payment details (via WooCommerce and connected payment providers)

  • Content of communication via AI chatbots or contact forms

  • Customer behavior on our website (via cookies and tracking pixels)

4. How do we obtain your personal data?

Your personal data is obtained in the following ways:

  • When you sign up for an AI Chatbot subscription

  • When creating an account in our webshop

  • When placing an order via WooCommerce

  • When using our contact form or chatbot

  • When subscribing to our newsletter

  • By using cookies and similar techniques on our website

  • By communication by email, phone, WhatsApp or SMS

5. For what purposes do we process your personal data?

We process your personal data exclusively for the following purposes:

  • Handling your order and payment

  • Providing our AI services and subscriptions

  • Account Management

  • Sending service messages and updates

  • Customer Service Support

  • Analysis and optimization of our website and services

  • Marketing purposes (only after consent)

  • Compliance with legal obligations

  • Security of our systems

6. Legal Bases for Processing

We process your personal data on the following legal bases:

  • Performance of an agreement: delivery of the subscription you have purchased

  • Permission: to receive marketing communications and to place non-necessary cookies

  • Legal obligation: for example, for tax retention obligations

  • Legitimate interest: Optimization of our services and website

7. Sharing personal data with third parties

AI Netherlands only shares your personal data with third parties if this is necessary for the performance of our services or if we are legally obliged to do so.

Possible recipients are:

  • Hosting provider

  • Payment providers (e.g., Mollie, Stripe)

  • Email marketing software (e.g., SendFox)

  • CRM Software

  • AI service providers (e.g., OpenAI, Twilio)

  • Analytics services (e.g., Google Analytics)

  • Authorities if required by law

International transfers:
Some of our partners are based outside the European Economic Area (e.g. USA). In this case, we will ensure that appropriate safeguards (e.g. standard contractual clauses) are in place to protect your privacy.

8. Retention period

We do not store your personal data for longer than is strictly necessary for the purposes for which it was collected.

We use the following retention periods:

Data type Retention period
Customer data (invoicing) 7 years (legal obligation)
AI chat conversations and logs Max. 12 months
Marketing Information to deregister
Account details up to 2 years after last login

9. Security of personal data

We take appropriate technical and organisational measures to protect your personal data against loss, misuse or unauthorised access.

Examples:

  • SSL/TLS encryption of data traffic

  • Encrypted storage of personal data

  • Access control and authorization management

  • Regular software updates and security scans

10. Your rights

You have the following rights under the GDPR:

  • Right of access

  • Right to correction

  • Right to erasure (right to be forgotten)

  • Right to restriction of processing

  • Right to data portability

  • Right to object to processing

  • Right not to be subject to automated decision-making/profiling

You can submit a request via our [Data Request form] or by e-mail to: [ privacy@ai-netherlands.nl].

We will respond to your request within 30 days.

11. Automated decision-making and profiling

AI Netherlands uses AI systems for processing and qualifying leads, as well as for automating customer interactions.

These automated processes may involve profiling.
You always have the right to be informed about this and to ask for human intervention.

It is no fully automated decision-making applied with legal consequences for data subjects , without human review.

12. Cookies and similar technologies

We use cookies.
See our separate Cookie Policy for more information about the use of cookies and how to manage your cookie preferences.

13. Complaints

Do you have a complaint about the processing of your personal data?
Please contact us first.

If you cannot find a solution, you can file a complaint with the supervisor:
Dutch Data Protection Authority (Netherlands)
www.autoriteitpersoonsgegevens.nl

14. Changes to this Privacy Policy

AI Netherlands reserves the right to change this privacy policy.
The most recent version can always be found on our website.

In the event of major changes, we will proactively inform you.

Date of last modification: 1 June 2025